Refund policy

CLOBBER & GEAR LTD

RETURNS & REFUNDS POLICY

At Clobber & Gear, we design quality leisurewear built for everyday life. If something isn’t quite right, we offer a fair and transparent returns process while protecting our brand from misuse.

This policy complies with UK consumer law and does not affect your statutory rights.

1. Your Right to Cancel (UK Online Orders)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items.

To exercise this right:

• Contact us within 14 days of delivery.

• Return items within a further 14 days.

2. Return Conditions

To be eligible for a return, items must:

• Be unworn, unwashed, and unused

• Be free from marks, odours, pet hair, deodorant, or makeup

• Have all original tags and labels attached

• Be in original condition and packaging (where reasonably possible)

• Not have been altered, repaired, or modified

All returns are inspected.
If items do not meet these conditions, we reserve the right to refuse the return.

3. Anti-Wardrobing & Abuse Policy

To protect Clobber & Gear and our customers, we operate a strict anti-wardrobing policy.

We may refuse returns or refunds where:

• Items show signs of wear, stretching, creasing, or fabric distortion

• Items have been worn for events, photoshoots, social media, or commercial use

• Tags have been removed, replaced, or tampered with

• Items have been washed, altered, or damaged

• There is evidence of excessive or suspicious returns behaviour

If a return is refused:

• The item may be returned to the customer at their expense

• No refund will be issued

4. Fair Use & Account Restrictions

We reserve the right to:

• Limit the number of returns per customer or household

• Refuse future orders from customers who repeatedly abuse returns

• Suspend or close accounts that breach our policies

• Require additional verification for high-risk orders or returns

This does not affect statutory rights.

5. Evidence & Verification

We may request:

• Photographic evidence before approving returns

• Proof of identity for high-value or high-risk returns

• Additional information to investigate suspected fraud or abuse

Failure to provide requested information may result in refusal of a return or refund.

6. Non-Returnable Items

For hygiene reasons, the following items (if offered) are non-returnable unless faulty:

• Underwear or lingerie (if hygiene seals are removed)

• Swimwear (if hygiene seals are removed)

• Earrings or pierced jewellery

• Personalised or made-to-order items

7. Refunds

If your return is approved:

• Refunds are issued to the original payment method only

• Refunds are processed within 14 days of receiving returned goods

• Standard delivery costs are refunded only where required by law

Return Costs

• Return postage costs are the customer’s responsibility unless the item is faulty or incorrect

• Premium delivery charges are non-refundable

8. Restocking & Processing Deductions

Where permitted by law, we may deduct reasonable amounts from refunds to reflect:

• Diminished value caused by handling beyond what is necessary to inspect the item

• Missing tags, packaging, or accessories

• Additional processing required due to non-compliant returns

This does not apply to faulty or incorrect items.

9. Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect, contact us with your order number and photos.

Under the Consumer Rights Act 2015:

• Within 30 days: full refund

We cover reasonable return postage costs for faulty or incorrect items.

 

10. Sale & Promotional Items

Items marked as “sale” or “final sale” are not eligible for goodwill returns unless faulty.
Statutory rights still apply.

11. One-Return-Per-Order (Goodwill Returns)

For non-faulty items, we may limit goodwill returns to one return request per order.

12. Contact

Business Name: Clobber & Gear Ltd
Email: info@clobberandgear.com
Registered address: 20 Wenlock Road, London, England, N1 7GU

Last updated: September 2026